Shipping policy

We roast to order and ship with care, so that your coffee arrives as close to peak freshness as possible.

Processing time

Coffee is roasted in small batches. Orders are typically dispatched within 3-5 business days of being placed. During a product launch or high-demand period, dispatch may take slightly longer. We will always tell you if a delay is expected.

Delivery areas and estimated times

• Spain (peninsula and Balearic Islands): 2-4 business days from dispatch.
• European Union: 3-5 business days from dispatch.
• Rest of world: 5-8 business days from dispatch. Deliveries outside the EU may be subject to customs processing, import duties, and local taxes, which are the responsibility of the recipient and are not included in our shipping charges.

Delivery times are estimates only. They are not guaranteed and may be affected by the carrier, customs processing, weather, or other events outside our control.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. Any applicable customs duties, import taxes, or handling fees for deliveries outside the EU are not included and are payable by the recipient on arrival.

Risk and title

Risk of loss or damage to your order passes to you when you, or a third party you have nominated other than the carrier, take physical possession of the goods. This reflects your statutory rights as a consumer under Spanish law.

Tracking

Once your order has been dispatched, we will send you a shipping confirmation with tracking information where available.

Lost, delayed, or damaged parcels

If your order has not arrived within the estimated delivery window, or arrives damaged, contact us at hola@swallowcoffee.es with your order number. We will investigate with the carrier and put things right in line with our Returns and Refunds Policy [LINK].

Incorrect address

Please double check your delivery address at checkout. We are not able to redirect an order once it has been dispatched, and we cannot be held responsible for non-delivery caused by an incorrect or incomplete address provided by the customer. If a parcel is returned to us as undeliverable due to an address error, we will contact you to arrange redelivery at an additional shipping cost.

Contact

For any question about shipping, email us at hola@swallowcoffee.es.