Returns and Refunds

Swallow Specialty Coffee, Plaza del Carmen 13, Alicante.

This policy explains when you can return an item, how refunds work, and your rights when shopping with us online. It applies to orders placed through swallowcoffee.es. If anything here is unclear, email us at hola@swallowcoffee.es and we will help.

We have written this to be clear rather than clever. Where the law gives you a right, we tell you plainly. Where it does not apply, we explain why.

Roasted coffee

Our coffee is roasted fresh to order. Because roasted coffee is a perishable food that deteriorates rapidly, it is exempt from the 14-day right of withdrawal under Article 103 of the Spanish Consumer Rights Act (Real Decreto Legislativo 1/2007). We tell you this clearly before you buy.

In practice, this means:

• We do not accept returns or refunds for change of mind once coffee has been dispatched.
• We cannot resell coffee that has left our care, so we are unable to take it back.
• This does not affect your rights if the coffee arrives damaged, defective, or incorrect. Those rights are covered below and we always honour them.

Damaged, defective, or incorrect items

If something is wrong, we make it right. This applies to every order, including coffee, and reflects the legal guarantee of conformity that protects you as a consumer.

Please inspect your order on arrival. If your item arrives damaged, defective, or you receive the wrong item, contact us within 48 hours at hola@swallowcoffee.es with:

• your order number, and
• a photo of the issue.

Once we have confirmed the problem, we will send a replacement or issue a full refund, whichever you prefer. For coffee and other perishable goods, you will not usually need to return the item, as there is no purpose in sending spoiled or damaged coffee back to us. In the rare case we do need an item returned, we will arrange and cover that return ourselves.

Non-perishable items: equipment, merchandise, and accessories

Non-perishable products such as brewing equipment, merchandise, and accessories are not perishable, so the 14-day right of withdrawal does apply to them. You may return these items for any reason, without justification, within 14 days of receiving your order.

To qualify for a full refund, the item must be:

• unused and in the same condition in which you received it,
• in its original packaging, and
• accompanied by your proof of purchase.

You are responsible for the direct cost of return postage on change-of-mind returns, unless the item was damaged, defective, or incorrect, in which case we cover it. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to inspect the item.

Gift cards

Gift cards cannot be returned or refunded.

How to start a return

Do not send any item back before contacting us. Items sent to us without a prior return request cannot be accepted.

To start a return, email hola@swallowcoffee.es with your order number and the reason for your return. If your return is accepted, we will confirm the return address and provide instructions on how and where to send your package.

Refunds

Once we have received and, where relevant, inspected your return, we will let you know whether your refund has been approved.

• Where a refund is due, we process it to your original payment method within 10 business days of approval.
• For accepted change-of-mind returns on non-perishable items, we may withhold the refund until we have received the returned goods.
• Please remember that your bank or card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at hola@swallowcoffee.es.

Your right of withdrawal (EU and Spain)

For non-perishable goods bought online, you have the legal right to withdraw from your purchase within 14 days of receiving the item, for any reason and without justification. This right does not apply to perishable goods such as roasted coffee, or to other categories exempt under Article 103 of Real Decreto Legislativo 1/2007.

To exercise this right, tell us your decision to withdraw before the 14-day period ends, by emailing hola@swallowcoffee.es with a clear statement. You may use the standard withdrawal form set out in Spanish consumer law, or any other clear declaration. The condition and postage rules described under "Non-perishable items" above apply to withdrawals.

Contact

For any question about returns or refunds, email us at hola@swallowcoffee.es. We read every message and aim to reply quickly.